Customer Service Training - Zoom - July 16 2025

Aim of this course: This Customer Service course is designed for all people who interact with customers regularly either by phone or face to face. Outcomes: • Better control of customer conversations • Staff will have a higher appreciation of their attitude and motivation • Increased rapport building skills to strengthen customer relationships • Improved questioning and listening skills • Tools and techniques for managing and calming upset customers • An overall improvement in the level of customer service provided Limited to just 10 participants so book your place now. DATE: July 16 2025 TIME: 9am – 4.30pm VENUE: Online using Zoom COST: $540 + GST To register contact Carolyn Burnet at Rapid results Email carolyn@rapidresults.co.nz P: 027 444 6867