Supervisors

<div style="direction: ltr; line-height: 1.15; margin: 0px 0px 16px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;" data-olk-copy-source="MailCompose">Welcome back! I hope you all had a chance to fully unplug, recharge, and enjoy the holiday break. As we settle back into our routines and gear up for the year ahead, I wanted to provide a quick refresher on our support structures and communication channels.</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 16px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">To help everyone get back into the swing of things, here is a breakdown of our Supervisor Communities of Practice (CoPs) and our various feedback loops.</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 16px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;"></div> <hr style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px;" /> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">1. Supervisor Communities of Practice (CoPs)</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">The CoPs serve as a peer-led support network, providing a safe and confidential space for Supervisors of trainee Financial Mentors to share both challenges and successes.</div> <ul style="direction: ltr; margin: 0px 0px 16px; padding-left: 27px;" data-path-to-node="5"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Frequency: Quarterly sessions, 1 hour each (please refer to the Training Calendar for specific dates).</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Scope & Format: To maintain an environment of open discussion, sessions are not recorded. We utilise a "Topic Bank" (collated from 2025 feedback); a maximum of three topics will be selected for discussion in mixed breakout rooms.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Communication:</div> <ul style="direction: ltr; margin: 0px 0px 8px; padding-left: 27px;" data-path-to-node="5,2,1"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Agenda & Topics: These will be posted on the Te Papa Hou Supervisor Forum approximately two weeks before each session.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Feedback & Adjustments: Please contact Jan Otsuka with any suggested changes to the agenda or topics. While all suggestions are considered, we cannot guarantee adoption immediately.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Participation: Since sessions are not recorded and facilitators cannot attend every breakout room simultaneously, it is the responsibility of participants to forward any key ideas or feedback to the appropriate recipients.</div> <hr style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px;" /> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">2. Competencies and Standards</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">This focus area ensures our professional standards remain robust and relevant.</div> <ul style="direction: ltr; margin: 0px 0px 16px; padding-left: 27px;" data-path-to-node="9"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Purpose: To gather ongoing insight, feedback, and suggestions regarding our frameworks.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Frequency: Always open. We recommend allocating time to submit feedback immediately following hui or CoPs while the information and thoughts are fresh.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Scope: All aspects of Te Tāpapa.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Communication: Submit feedback via the Te Tāpapa email address. If you wish for your feedback to be reviewed by other Supervisors as well, please also send it to Nige, Jan, or post it on the Te Papa Hou discussion forum.</div> <hr style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px;" /> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">3. Peer Support Groups</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">For those seeking a more intimate or frequent connection, Peer Support Groups offer a flexible alternative.</div> <ul style="direction: ltr; margin: 0px 0px 16px; padding-left: 27px;" data-path-to-node="13"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Purpose: To facilitate frequent, supervisor-centered conversations within a consistent, smaller peer group. This fosters stronger relationships and allows for immediate strategy-sharing on urgent issues.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Frequency: Determined by the members of the specific group.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Scope: All activities and discussions remain within the group unless the members decide to share them more widely.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Communication: Groups may use existing channels, including the Te Tāpapa email, the CoPs facilitator, Nige, or the Te Papa Hou Supervisor Forum. <b>Contact Jan if your group has spaces available for more  members and if you are yet to be allocated to a peer group.</b></div> <hr style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px;" /> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">4. Te Papa Hou Forum for Supervisors</div> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000;">This is our primary digital hub for connection and information.</div> <ul style="direction: ltr; margin: 0px 0px 16px; padding-left: 27px;" data-path-to-node="17"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Purpose:  A direct line of communication between FinCap and Supervisors, and between Supervisors themselves.</div> <ul style="direction: ltr; margin: 0px 0px 8px; padding-left: 27px;" data-path-to-node="17,0,1"> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Distribution of CoPs schedules and agendas.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">A space to request assistance on specific issues or raise awareness regarding industry topics.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Frequency: Always open for discussion, with specific activity spikes two weeks prior to scheduled CoPs.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Scope: All matters related to the Supervisor role.</div> <li style="font-family: 'Century Gothic', sans-serif; font-size: 10pt; color: #000000; direction: ltr; line-height: 1.15; margin: 0px 0px 8px;"> <div style="direction: ltr; line-height: 1.15; margin: 0px 0px 8px; padding-left: 4px;" role="presentation">Communication: The forum is actively monitored by Nige.</div>